How do you recover from a mistake? When you have made a mistake and the pressure is on, how do you recover as fast as possible?
I’ll give you example from my life. A few years ago, I was a medical device sales rep. At that particular point in time, I was about five or six years into the role. Representatives at that point in their career know what they are doing. Typically they are not making rookie mistakes. In addition, they are not super senior either, but usually things are not going wrong.
What’s my point? One morning, I was about to head to the hospital and I received a call from the hospital just before they were about to start a surgery.
They said, “Hey Cal, how’s it going?”
A little surprised by the call I said; “Good”.
They said, “Listen, did you send the components to the hospital for the procedure this morning? The patient is in the room, on the table and we are about to start. But we don’t see the actual implants.”
I realized I did not send the implants. I just made a massive mistake. In response to their questions, I sputtered out; “No, they are not there. I’ll get them.” In short, they were starting the procedure and they did not have the implants. Also, they had called my manager. He immediately called me and he flipped out. “What’s wrong with you? Where’s the stuff? How could you do this?” He just went crazy.
So, I was under huge pressure because the patient was on the table and my boss was being a bit of a…challenge, I was having a hard time.
My mind was racing. My heart was going a thousand miles a minute. I couldn’t think straight. I was still at home. I had to get to the hospital with those implants but I did not have them.
Oh, my gosh.” How do you recover in that moment?